958ph Privacy Policy

1. Overview

958ph ("we," "us," "our") is committed to protecting the privacy and personal data of all Filipino players who use our online casino and sports betting platform. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information in connection with the 958ph platform, accessible at 958ph.net.

This policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its Implementing Rules and Regulations. We take our obligations under Philippine data privacy law seriously and have implemented appropriate technical and organizational measures to protect your personal data.

958ph acts as the data controller for personal information collected through our platform. If you have any questions about how 958ph handles your personal data, please refer to the Contact section at the end of this policy.

2. Personal Data We Collect

958ph collects the following categories of personal data from players and visitors to our platform:

2.1 Identity & Contact Information

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued ID details (for KYC verification)

2.2 Financial Information

• GCash account details (mobile number linked to GCash)
• PayMaya account details
• Bank account information (BPI, BDO, Metrobank, or other Philippine banks)
• Transaction history, including deposits and withdrawals
• Bonus and promotional activity records

2.3 Gaming Activity Data

• Game history, bet records, and wagering activity
• Session duration and login timestamps
• Responsible gaming settings and self-exclusion records
• Bonus usage and promotional participation history

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform usage patterns and navigation data

2.5 Communications Data

• Records of communications with 958ph support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records

3. How We Collect Your Data

958ph collects personal data through the following means:

• Direct registration: When you create a 958ph account, you provide identity and contact information directly.
• KYC verification: When you submit identity documents to verify your account for withdrawals or compliance purposes.
• Transactions: When you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank.
• Platform usage: Automatically collected as you navigate and interact with the 958ph platform.
• Cookies and tracking technologies: As described in Section 7 of this policy.
• Support interactions: When you contact 958ph support via live chat or email.
• Third-party verification services: Identity verification providers used for KYC compliance.

4. How We Use Your Personal Data

958ph uses your personal data for the following purposes:

5. Legal Basis for Processing

958ph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to fulfill our obligations under the 958ph Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

958ph does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your transactions.
• Identity verification providers: Third-party KYC service providers used to verify your identity and age in compliance with Philippine regulations.
• Game software providers: Game developers and platform providers whose games are available on 958ph, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: Philippine government agencies and regulatory bodies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by 958ph, subject to confidentiality obligations.
• Law enforcement: Where required by a valid court order, subpoena, or other legal process under Philippine law.

7. Cookies & Tracking Technologies

958ph uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the 958ph website.

7.1 Types of Cookies We Use

• Essential cookies: Required for the 958ph platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the 958ph platform so we can improve performance and usability. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to receive 958ph marketing communications. These are only set with your consent.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings or the cookie preferences panel on the 958ph platform. Please note that disabling certain cookies may affect the functionality of the 958ph platform. Essential cookies cannot be disabled as they are necessary for the platform to operate securely.

8. Data Retention

958ph retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account data: Retained for the duration of your active 958ph account, plus a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Support communications: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required longer for security or fraud investigation purposes.

9. Data Security

958ph implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 958ph platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the 958ph platform.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data privacy obligations and security best practices.
• Incident response procedures for detecting, reporting, and responding to data breaches.

While 958ph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 958ph login credentials and for notifying us immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 958ph:

• Right to be informed: You have the right to know what personal data 958ph collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data 958ph holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your 958ph account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 958ph's overriding legitimate grounds.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 958ph support team. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors & Age Policy

The 958ph platform is strictly for persons aged 21 years and above, in accordance with Philippine gaming regulations. 958ph does not knowingly collect personal data from individuals under 21 years of age.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and return any deposited funds at our discretion. If you believe a minor has registered a 958ph account, please contact our support team immediately.

12. International Data Transfers

958ph primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software developers operating internationally.

Where such transfers occur, 958ph ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require overseas recipients to apply data protection standards equivalent to those required under Philippine law. 958ph will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.

13. Changes to This Privacy Policy

958ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the 958ph platform. When we make material changes, we will notify registered players via email or a prominent notice on the 958ph platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of the 958ph platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 958ph handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request – [Your Full Name]
• Live Chat: Available 24/7 via the 958ph platform
• Response Time: We aim to respond to all data privacy requests within 30 days

Our support team includes Filipino agents based across Manila, Cebu, and Davao who are trained in data privacy obligations and are available around the clock to assist you.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.